Patterns, not opinions

Thinking

These are pieces I write when a pattern in a client conversation becomes worth examining properly. Not opinion — observation. The calculations are real. The situations are composite and anonymised.

If something here describes your business, the next step is at the bottom of the page.

The capacity gap5 min

The hire you cannot quite justify

You know you need another person. You’ve known for six months. The business case doesn’t quite stack up — not because the need isn’t real, but because the solution is wrong.

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The deferral is not free7 min

The process that has been working since 2018

The operational drag that is almost invisible — the process that works, that has always worked, and that has become expensive without anyone noticing.

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The answer is in the building8 min

Your team already knows what needs fixing

The most useful intelligence about how your business actually works is sitting in the heads of the people who do the work. Nobody has specifically gone looking.

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The person who knows how it works9 min

The person the business cannot afford to lose

Every business has a load-bearing wall. The risk is not David. It is the concentration of operational knowledge in David.

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A year from now10 min

What the business looks like in a year

Not the aspiration. Not the projected savings on a spreadsheet. What you would observe, specifically, if you were paying attention to the right things.

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